Delivery and Returns

Carriage Charges

** Please note that standard delivery is 2-3 working days from the day that the order is processed. Orders are processed on working days of Monday-Friday and must be received by midday. For example, if ordering on a Sunday with next day delivery then the order will not be processed until Monday and so the delivery would be on the Tuesday.

*** For Post Codes (FK17 -22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35- 40, PH18-26, PH30, PH31-42,)( HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48,PA60-78, PH42-44,ZE1-3.)

Delivery

Standard delivery to mainland UK will normally be within 2-3 days of receipt of order and cleared payment. If the item is temporarily out of stock, delivery may take up to 28 days, you will be advised by email. All delivery costs are non-refundable. All deliveries are made by courier and require a signed confirmation of receipt.

Returns

We must be notified either by telephone, email, fax or letter. within 7 days of receipt.  Once we have your request for a return our customer services will give you an authorisation number. Goods returned without a returns authorisation number will not be accepted. All goods must be returned in their original packaging, complete with all other associated components sent with them such light bulbs. Goods should not have been installed, modified or used in any way and should be in an undamaged condition. All fans are covered by Fantasia Fans' 10 year motor warranty (15 years for Elite range fans - see item description for full warranty details). Damaged or faulty goods will be replaced or refunded. Damaged or broken glass does not constitute faulty goods.